Web Tools – The Fastest Way to Fail in Sales

Web Tools – The Fastest Way to Fail in Sales

Failing St sign

Photo by Chris Daniels/Flickr

For a guy who makes his living training sales execs about the benefits of online tools, writing that headline was a bit disconcerting – the fastest way to fail?

Getting through a maze of organizational charts and administrative staff to reach your desired prospect has always been a time-consuming, long-term project. However, a new generation of web tools has enabled sales execs to reach their prospects considerably faster than even five years ago. But this newfound speedway to your prospects has, in turn, exposed a new challenge: an ineffective message.

Using online tools, sales execs can reach 100 prospects in the time it used to take to reach just one prospect. In the past, if you were not prepared to provide a specific, targeted, well-researched solution to your prospect, you would probably fail, but now you can fail much faster because you are delivering a losing solution to a much larger group of prospects. The initial phone call you didn’t prepare for or the meeting that goes downhill the instant you turn on your LCD projector are now happening at an accelerated pace.

Think about it this way: If you have a potential pool of 200 customers in your territory, it’s fair for your management team to expect that you’ll be able to reach all of them by using online tools.

As with using any sales channel, the Web requires sales execs to review, update and modify their message to reflect the needs of their customers; if not, they’ll probably fail. But what the Web can giveth it can quickly taketh away.

Before you start using Web 2.0, take the time to review your sales message, your content, and your communication style. Ensure that what you have to say has relevancy to the customer.

While reviewing notes from a presentation I had given several months ago, I came across my closing remarks to the audience that I believe are still relevent here:

“This was not just a recession, we have transitioned to a different economy.”

Does your sales message reflect that sentiment? Take a look at your message from your prospects’ eyes. With an updated sales message, practiced well, your odds of success go way up. Using the Web can be a tremendous accelerator. It is up to you to decide whether it can accelerate success or failure.


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